Women's Handmade Eco Felt Suede Sole Mule Slippers – Charcoal
Our slippers are carefully hand-felted using 100% raw sheep wool, soap and water. The shades of grey, brown and cream are completely natural, while other colours are produced using Azo-free dyes. Wool is a natural insulator, with high breathability, and it resists odours due to its natural antibacterial properties. Wool is one of the most sustainable fabrics in existence; renewable and biodegradable, it requires relatively little water for its production.
Our slippers are hand-felted by a women's co-operative in Nepal. Each piece is made around a reusable 'resist' mould and felted by hand, They are dried in the sun and the suede sole is beautifully machine-stitched into place to finish each pair.
These slippers are individually handcrafted by people who are fairly paid.
We recommend sizing up if in any doubt. While the slippers will mould gently to the wearer's feet with use, their lifespan will be extended if they are not stretched.
Care instructions: Spot clean with damp cloth. Do not submerge in water. A suede brush may be useful.
Shipping and Delivery
UK STANDARD DELIVERY
Standard delivery to the UK mainland (excluding Highlands) will take between 4-6 working days from when the order is placed and costs £3.95. Standard delivery to Ireland, Highlands, Channel Islands and all UK Offshore Islands will take 5-7 working days.
Please be aware during the SALE period, standard delivery may be 5-7 working days from when your order is placed.
We currently deliver to Europe and Rest of World.
Orders to the EU – The delivery charge is £17.95 and will be delivered duty paid (excludes The Netherlands)
Orders to the Rest of the World – The delivery charge is £19.95 will be delivered duty unpaid, but for the USA please note duty is only payable on imports over $700
Please note, any additional duty or customs charges applicable in the destination country are payable directly by the customer
A standard delivery service is available and we aim to deliver your order within 7-10 working days. However, if for any reason your parcel does not reach you in the stated time, please allow up to 15 working days from the date you have received your dispatch email to contact our Customer Service Dept.
All purchases will be made in pounds Sterling (£) and International credit card providers or banks will determine the exchange rate as required.
International customers will need to pay to return their goods if they want a refund. Unfortunately we are unable to offer exchanges on International deliveries at this time.
A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Orders placed on Saturday, Sunday and Bank Holidays will be dispatched within the next 1-2 working days accordingly.
Returns and Exchanges
RETURNS AND REFUNDS
WEB RETURNS POLICY
We guarantee to refund or exchange any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in its original packaging within 90 days of receipt. Refunds will be credited to your original method of payment and will exclude postage.
Please also note that items must be returned with all tags and labels intact and carefully folded – our things are special. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. Refunds are not available on underwear due to hygiene reasons. Refunds can only be carried out if you return your order to Customer Services at the below returns address.
All our items are inspected before dispatch, however should you receive a faulty or incorrect item send it back to us at the returns address below. All items are checked when returned and if we find that your item is faulty then we will refund you the full cost including delivery charges. If you have any issues with returning your items please email firstname.lastname@example.org quoting your name, order number, items you wish to return and reason for return.
All mailed returns should be sent to the following address:
British BoxersUnit 1 Station Works,
We guarantee to exchange any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in its original packaging with all labels and tags intact and folded with care – our things are special – within 90 days of receipt. Please allow up to 28 days for your exchange to be processed from the day you return the products.
We do not offer free returns, but we will send a different size or colour to you free of charge if you’d like to exchange your item. Please just include in your parcel your name, order number and what size / colour you’d like to swap to. When returning unwanted items we recommend using a recorded delivery service as we cannot accept liability for items that do not reach us.
FAULTY OR INCORRECT ITEMS
All our items are inspected before dispatch, however should you receive a faulty or incorrect item please let us know at customerservice@british-
RETURN DELIVERY CHARGES
We do not offer free returns but we will send a different size or colour out to you free of charge if you’d like to exchange. Please just include your returns slip (or a note) detailing your name, order number and what size / colour you’d like to swap to.
When returning unwanted items we recommend using a recorded delivery service as we cannot accept liability for items that do not reach us.
REFUNDS ON YOUR ACCOUNT
We will refund your money as soon as we can, though please allow up to 28 days for your refund to be processed from the day you return the products.
NOTIFICATION OF RECEIPT OF YOUR RETURN
Once your returned order has been processed by our team, we will email to let you know. If you do not receive an email from us within 28 days, please contact Customer Service and we will look into this for you.
REFUNDS OF DELIVERY CHARGES
Postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders
CANCELLATION OF AN ORDER
Under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CD’s or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund, but you must return the cancelled items to us at your cost should you already have received them. Once we have received the items we will refund you on the payment option you used to purchase the order with.
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
If you return a single item bought as part of a multi-buy discount offer (for example ‘buy 2 for £20.00’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases (“buy one, get one free” or “get the lowest priced item free”), you must return any free items or vouchers back for us to process a refund.
SEVEN DAY COOLING-OFF PERIOD (EU ONLY)
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customized products). In this case, we will provide a full refund but you must return the cancelled items to us for a refund. Once we have received the items we will refund you on the payment option you used to purchase the order with.
Your UK statutory rights are not affected by our returns policy.