RETURNS AND REFUNDS

WEB RETURNS POLICY

We guarantee to refund or exchange any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in its original packaging within 90 days of receipt. Refunds will be credited to your original method of payment and will exclude postage.

Please also note that items must be returned with all tags and labels intact and carefully folded – our things are special. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. Refunds are not available on underwear due to hygiene reasons. Refunds can only be carried out if you return your order to Customer Services at the below returns address.

All our items are inspected before dispatch, however should you receive a faulty or incorrect item send it back to us at the returns address below. All items are checked when returned and if we find that your item is faulty then we will refund you the full cost including delivery charges. If you have any issues with returning your items please email customerservice@british-boxers.com quoting your name, order number, items you wish to return and reason for return.

RETURNS ADDRESS

All mailed returns should be sent to the following address:

British Boxers

EXCHANGES

We guarantee to exchange any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in its original packaging with all labels and tags intact and folded with care – our things are special – within 90 days of receipt. Please allow up to 28 days for your exchange to be processed from the day you return the products.

We do not offer free returns, but we will send a different size or colour to you free of charge if you’d like to exchange your item. Please just include in your parcel your name, order number and what size / colour you’d like to swap to. When returning unwanted items we recommend using a recorded delivery service as we cannot accept liability for items that do not reach us.

FAULTY OR INCORRECT ITEMS

All our items are inspected before dispatch, however should you receive a faulty or incorrect item please let us know at customerservice@british-boxers.com and we’ll send you a returns label for it and then send the correct item out to you once we have received the incorrect item back. When emailing please quote your name, order number, items you wish to return and reason for return.

RETURN DELIVERY CHARGES

We do not offer free returns but we will send a different size or colour out to you free of charge if you’d like to exchange. Please just include your returns slip (or a note) detailing your name, order number and what size / colour you’d like to swap to.

When returning unwanted items we recommend using a recorded delivery service as we cannot accept liability for items that do not reach us.

REFUNDS ON YOUR ACCOUNT

We will refund your money as soon as we can, though please allow up to 28 days for your refund to be processed from the day you return the products.

NOTIFICATION OF RECEIPT OF YOUR RETURN

Once your returned order has been processed by our team, we will email to let you know.  If you do not receive an email from us within 28 days, please contact Customer Service and we will look into this for you.

REFUNDS OF DELIVERY CHARGES

Postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders

CANCELLATION OF AN ORDER

Under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CD’s or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund, but you must return the cancelled items to us at your cost should you already have received them. Once we have received the items we will refund you on the payment option you used to purchase the order with.

RETURNING GOODS BOUGHT AS SPECIAL OFFERS

If you return a single item bought as part of a multi-buy discount offer (for example ‘buy 2 for £20.00’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases (“buy one, get one free” or “get the lowest priced item free”), you must return any free items or vouchers back for us to process a refund.

SEVEN DAY COOLING-OFF PERIOD (EU ONLY)

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customized products). In this case, we will provide a full refund but you must return the cancelled items to us for a refund. Once we have received the items we will refund you on the payment option you used to purchase the order with.

Statutory Rights

Your UK statutory rights are not affected by our returns policy.